At Language Point we are very keen to know if our service has met your needs.  We encourage professionals to tell us about their experiences working with interpreters and to offer suggestions on changes that could be made to the service.

You can get in touch with us with your suggestions or comments in a number of ways:

• By telephone on 0191 561 1111
• By e-mail on languagepoint@sunderland.gov.uk
• By fax on 0191 566 1751
• By completing a Monitoring Form following an Interpreting Session (pdf 70kb) or Translation Assignment (pdf 70kb)
• In person or by post to Language Point, Cassaton House, 43-49 Fawcett Street, Sunderland SR1 1RR

Customer Care Standards

As part of Language Point's commitment to providing a professional service and meeting your requirements, we encourage our customers to read our Customer Care Standards ( pdf 101kb).

Minimum Standards

Professionals who work with interpreters may be interested to know more about the standards that guide their work.  There are Minimum Standards ( pdf 103kb) for interpreters and translators working for Language Point.

last updated 22/02/2012

Cassaton House, 43-49 Fawcett Street, Sunderland SR1 1RR, Tele: 0191 561 1111 Fax: 0191 566 1751 E-mail: languagepoint@sunderland.gov.uk